Contact Us


Contact Laced by Layy with any general questions
@LacedByLayy
Phone: (202) 400-0941
Store: 11110 Mall Cir. Waldorf, MD 20603 (Reopening March 1, 2017)

Get in touch and ask any questions you may have about our products or our brand.
Return Policy
All terms below apply to the 'Laced by Layy' store & products

Laced By Layy does not accept returns or exchanges for any of our products. Our units are handmade with love to your personal liking and cannot be resold due to sanitary concerns. Any concerns with an order should be emailed to lacedbylayy@gmail.com.
FAQ
What is the turnaround time for a custom unit?
Custom units take 3-4 weeks to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.

What is the turnaround time for a ready to purchase unit?
Ready to purchase units are shipped out within 1-2 days of purchase. You will receive an email with your tracking information after your order has been shipped.

What is the turnaround time for hair and lash orders?
Hair and lash orders are shipped out within 1-2 days of purchase. You will receive an email with your tracking information after your order has been shipped.

How are the wigs secured on?
All of our units are made to your exact head measurements, proving a perfectly secure fit for everyone. Our lace closure units are made on a breathable, fitted cap. Our frontal units are made on a secure, adjustable cap with an elastic band added to hold the lace in place as well as a comb in the back. No glue is necessary for any of our units.

I have no hair, can I still wear a wig?
Yes, you can still wear our units! If you have a very short haircut (too short for cornrows or for combs to be used) or are bald, please let us know so that we can ensure the unit will fit you flawlessly.

How should I wear my hair under the wig?
To ensure the most flat and natural unit application, your hair should be cornrowed. For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back cornrows with the ends sewn up and flat are recommended.

Do you do rush orders?
We unfortunately do not offer rush shipping on orders.

How long do the units last?
With proper care, our lace closure units can last 6 months to a year and our frontal units can last 4 months+. Proper care entails minimum heat use, regular wash/conditioning, no rough handling, and minimum sleeping in the unit.

What products do you recommend to wash the units?
We recommend Suave Professionals Moroccan Infusion Shine Shampoo & Conditioner

Do the units come with a customized hairline?
All of the frontal units include a fully customized hairline.

Can I sew the wig down?
All of our wigs can be easily sewn down.